Capitalstars believes not only in Customer satisfaction but we feel that it is our duty to go beyond the ways to delight our clients. We provide 24x7 hours customer support to ensure that our clients get the best solutions at the right time for their queries.
We have also introduced a unique service - KYS (Know your Stock) by which a client can know the exact required levels for trading by the means of Google Talk.
We give our best efforts and are confident about the quality of services that we give. We try to give the same level of services during the trial period as well as after that, therefore there is no refund policy or cancellation of payment. Then also if the customer is not satisfied in any service or situation, we provide them with the means to get the grievances redressed.
Grievance Redressal System: Customers can redress their grievances through multiple service avenues:
Level 1:- All the clients having complaint regarding any service or otherwise shall write a mail at firstname.lastname@example.org.To ensure timely redressal of the grievance, the respective department shall revert within 48 hours from the receiving of the complaint.
Level 2:- If the client is not satisfied with the redressal and wants to escalate the complaint, can approach to Company Compliance officer at email@example.com. Compliance Officer ensure to resolve the redressal within a time frame of 48 hours from the receiving of the complaint.
Level 3:- If the client is still not satisfied & wants to escalate the complaint, he/she can approach firstname.lastname@example.org . Director being the highest authority would be able to resolve the redressal in 48 Hours. Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.
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